MANGO SEMICONDUCTORS INDIA PRIVATE LIMITED
RETURNS AND REFUNDS POLICY
This Returns and Refunds Policy outlines the conditions, guidelines, and procedures for returning products, requesting refunds, or processing claims with Mango Semiconductors India Private Limited, operating under the brand name Mangofy ("Company", "we", "our", or "us").
1. Inspection and Defect Reporting
1.1 The Customer is required to inspect all Goods immediately upon delivery.
1.2 Any product shortage, visible damage, incorrect items, or packaging defects must be reported to the Company in writing at marketing@mangosemiconductors.com within seven (7) calendar days of delivery.
1.3 Hidden manufacturing defects that could not reasonably be discovered during initial inspection must be reported to the Company immediately upon discovery.
1.4 If no written claim is received by the Company within seven (7) calendar days of delivery, the Goods shall be deemed fully accepted by the Customer.
2. Claims Requirements
2.1 All inspection and return claims must include the following details:
- Invoice number and Order number
- Product part number(s) and manufacturer details
- Quantity affected
- Detailed description of the issue or defect
- Photographs and/or video evidence of the packaging and product
- Supporting technical data sheets or testing reports if requested by the Company
2.2 The Customer must preserve all original packaging materials and shipping labels until the claim investigation is completed. Claims submitted without adequate supporting evidence or original packaging may be rejected.
3. Return Material Authorization (RMA) Policy
3.1 No Goods may be returned without prior written authorization from the Company.
3.2 Prior to returning any items, the Customer must obtain a Return Material Authorization (RMA) number by contacting marketing@mangosemiconductors.com.
3.3 Goods returned without an approved RMA number may be refused and sent back to the Customer at the Customer's sole risk and expense.
3.4 All returned Goods must be:
- Unused and unaltered (unless verified as defective)
- Stored in their original manufacturer packaging
- Accompanied by all original accessories, labels, manuals, and documentation
- Packed securely in protective outer packaging to prevent shipping damage
3.5 Risk of loss or damage during return transit remains with the Customer until the Goods are physically received and verified by the Company.
4. Return Shipping Costs
4.1 The Customer shall bear all shipping and logistics costs associated with the return of Goods.
4.2 If the Company confirms that the Goods were supplied incorrectly due to Company error or are covered under manufacturer warranty, the Company may refund or cover reasonable return shipping expenses.
5. Non-Returnable Products
Except as otherwise agreed in writing, the following items are strictly non-returnable and non-exchangeable:
- Special order products, non-stock items, and custom assemblies
- Products imported-on-demand specifically for the Customer
- Factory-programmed components and customized assemblies
- Cut-to-length cable products
- Software and software licenses
- Products marked as Non-Cancellable / Non-Returnable (NCNR)
- Products supplied on a Last Time Buy (LTB) or End-of-Life (EOL) basis
- Moisture Sensitive Devices (MSD/MSL) where the vacuum-sealed moisture barrier packaging has been opened
- Electrostatic Discharge (ESD) sensitive products where protective ESD packaging has been opened
- Products damaged due to improper storage, installation, handling, baking, storage, soldering, installation, testing, misuse, or unauthorized modification
6. Restocking and Administrative Charges
6.1 Approved returns for reasons other than verified manufacturing defects are subject to a restocking fee of up to thirty percent (30%) of the invoice value, subject to a minimum administrative charge determined by the Company.
6.2 Original freight charges, customs duties, import duties, handling fees, insurance, and bank transaction charges are non-refundable.
7. Refund Issuance
7.1 Once returned Goods are received and inspected, the Company will notify the Customer regarding the approval or rejection of the refund request.
7.2 If approved, refunds will be processed to the original payment source or Customer account within five (5) to seven (7) business days, depending on bank and payment gateway processing timelines.
8. Need Help?
If you have any questions or need to initiate a return request, please contact our support team:
Mango Semiconductors India Private Limited (Mangofy)
Email: marketing@mangosemiconductors.com
Website: https://www.mangofy.in
