MANGO SEMICONDUCTORS INDIA PRIVATE LIMITED
SHIPPING & DELIVERY POLICY
This Shipping and Delivery Policy governs the shipping, delivery terms, costs, timelines, and logistics procedures for all products purchased from Mango Semiconductors India Private Limited, operating under the brand name Mangofy ("Company", "we", "our", or "us"). By placing an order, accepting a quotation, or completing a transaction with us, you agree to be bound by the terms outlined below.
1. Delivery Timelines and Estimates
1.1 The Company shall use commercially reasonable efforts to deliver the Goods within the estimated delivery schedule communicated to the Customer. However, all delivery dates are estimates only and are not guaranteed.
1.2 Delivery timelines may vary due to product availability, manufacturer production schedules, lead times, import procedures, customs clearance, transportation delays, weather conditions, carrier issues, government regulations, or other circumstances beyond the Company's reasonable control.
1.3 The Company shall not be liable for any direct, indirect, incidental, or consequential loss, cost, or damage arising from delayed delivery.
1.4 The Company reserves the right to make partial shipments unless otherwise explicitly agreed in writing. Each partial shipment may be invoiced separately.
2. Transfer of Risk and Title
2.1 Unless otherwise agreed in writing, shipments are made Ex-Works (EXW) or FOB (Free On Board) from the Company's designated shipping point.
2.2 Risk of loss or damage to the Goods passes to the Customer immediately upon handover to the carrier, courier, transporter, freight forwarder, or the Customer's designated delivery agent.
2.3 Title and legal ownership of the Goods remain with the Company until full payment of all outstanding amounts relating to the Goods has been received.
3. Shipping Charges and Special Handling
3.1 Shipping charges, freight, insurance, handling fees, and local delivery charges shall be borne entirely by the Customer unless otherwise agreed in writing.
3.2 Quoted shipping charges are estimates based on dimensions and weight. The Company reserves the right to adjust shipping rates in case of carrier rate adjustments, fuel surcharges, dimensional weight discrepancies, or remote location surcharges.
3.3 Special packaging requests or express shipping options are subject to additional charges and must be confirmed prior to shipment.
4. Import and Special Sourcing Procurement
4.1 For products specially imported on demand or procured directly from international manufacturers, lead times are subject to international freight schedules, export licenses, and customs clearance procedures.
4.2 The Company is not responsible for delays caused by customs authorities, import regulatory checks, or international logistics bottlenecks.
5. Failed Delivery and Undeliverable Shipments
5.1 The Customer is responsible for providing accurate, complete, and verifiable delivery addresses and contact numbers.
5.2 If a shipment is returned to the Company as undeliverable due to:
- Incorrect or incomplete delivery information provided by the Customer
- Customer's failure to accept delivery or collect the package from the carrier
- Customer's refusal to pay local charges or verify regulatory compliance
The Customer shall be liable for all storage fees, return shipping costs, and re-delivery charges incurred by the Company.
6. Packaging Standards
6.1 All products are shipped in standard protective packaging suitable for transit. ESD-sensitive and moisture-sensitive components are packaged in compliant anti-static and vacuum-sealed bags.
6.2 If items are approved for return under our RMA policy, they must be returned in their original manufacturer packaging, including all inner packaging, shielding, and static-protective barriers where applicable.
7. Shipment Tracking
Upon dispatch of your order, a shipping confirmation email containing the tracking number and carrier details will be sent to your registered email address. Please allow up to 24–48 hours for tracking information to be updated on the carrier's portal.
8. Contact Us / Need Help?
For any shipping queries, delivery tracking, or transit support, please contact us:
Mango Semiconductors India Private Limited (Mangofy)
Email: marketing@mangosemiconductors.com
Website: https://www.mangofy.in
